Customer Service

Shipping & Delivery
In most cases, orders are shipped within 48 hours of receipt of payment. When your order ships, you will receive a confirmation e-mail with your tracking number included, if sent with tracking.
A small handling fee of 0,75 is also included in the total shipping price.

Privacy & Security
Privacy: We will not rent or sell your name, address, email address or any other personal informatio to anyone under any circumstances.
Security: All orders placed through the Slovenly shopping cart can be made using secure server software. It encrypts all of your information, including your credit card number, name, address and phone number, so that it cannot be read by anyone else on the Internet.
Returns & Replacements
We only except returns if we sent the wrong item or if there is a manufactured defect in a new record. We will not accept a return if you don't like the music.  If you've received the wrong item or discovered a defect, please contact us right away at this address: orders@slovenly.com.
Ordering
Using our secure shopping cart system is the fastest and easiest way to order. Simply click the "add" button next to an item, and it will be added to your cart. When you're ready to check out, just click "proceed to checkout," and you'll be prompted to enter your billing & shipping information, select your shipping method, enter your payment method and finally, review your order. This method gets your order processed the fastest, as it gives us all the information we need, with little room for error.
If you would like to remove an item, simply click the x next to the item & it will be removed from your cart.
You may also pay by mailing well concealed cash, but please call us first to get an order total.  However, if you choose to mail cash (no matter how well concealed it may be), it is at your own risk since we have no idea if it's going to land in someone's grubby little fingers before it gets to us.  For this reason, we encourage you to pay by bank transfer if you do not want to order through the site.
Payment Methods
Payment options are as follows: Paypal, Visa, Mastercard, American Express, bank transfer, and many country-specific options that will present themselves at checkout..
Viewing Orders
You will receive a copy of your order by email. If you create one, you can also log in to your Slovenly account to view your order.